Privacy Policy

1. Introduction

Gold Karo Cash (“we”, “us”, or “our”), operating from GT Road, Fatehabad, Haryana (GST: 06AJAPB5346F1ZQ), is committed to protecting the privacy of our customers. This policy explains what information we collect, how we use it, and your rights.

2. Information We Collect

We collect only the information necessary to respond to your valuation enquiries:

• Your name (if provided voluntarily)
• City or area in Haryana (if provided)
• Type of gold item you wish to sell
• Approximate weight or quantity (if provided)
• WhatsApp number you contact us from
• Any other details you voluntarily share in the WhatsApp conversation

For completed transactions, we may also collect KYC information as required by applicable law (PAN, Aadhaar, or other valid ID). This information is collected at the time of the physical transaction, not through this website.

3. How We Use Your Information

• To respond to your valuation enquiry
• To guide you through the selling process
• To schedule visits (store or doorstep) when requested
• To comply with legal and regulatory obligations (KYC, tax reporting)

We do not use your information for marketing purposes or share it with third parties for commercial gain.

4. WhatsApp Communication

Our primary communication channel is WhatsApp. When you contact us via WhatsApp, your messages and contact information are stored in WhatsApp's systems and are subject to WhatsApp's Privacy Policy. We store your WhatsApp conversation for the purpose of responding to your enquiry and maintaining transaction records.

5. Website Data

This website does not have a backend server or database. When you use the estimate calculator or quick enquiry form, the information is used solely to generate a prefilled WhatsApp message on your device — nothing is transmitted to or stored on our servers.

We may use basic web analytics (if enabled) to understand how visitors use the website. This does not collect personally identifiable information.

6. Information Sharing

We do not sell, trade, or transfer your personal information to third parties. We may share information only:

• When required by law or regulatory authority
• To comply with applicable tax or KYC reporting obligations

7. Data Retention

We retain transaction records (including KYC) as required by applicable law. WhatsApp conversation history is retained as per WhatsApp's own retention policies. You may request deletion of your enquiry information (for non-transactional enquiries) by contacting us on WhatsApp.

8. Your Rights

You have the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of your enquiry information (where legally permissible)

To exercise these rights, contact us on WhatsApp at +91 90345 64321.

9. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised date.

10. Contact